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Refund Policy
Last updated: 24.09.2025
180-Day Money-Back Guarantee
At ONE MARKET HUB PTY, we offer a comprehensive 180-day full refund policy on all our services and courses. If you're not completely satisfied, you can request a full refund within 180 days of your purchase.
What's Covered:
  • All online immigration courses
  • One-on-one consultation services
  • Document review services
  • Interview preparation sessions
  • All subscription plans and bundles
How It Works:
Step 1: Contact Us

Email us at [email protected]

Step 2: Brief Explanation

Tell us why you're requesting a refund

Step 3: Full Refund

Processed within 5-7 business days

Refund Terms & Conditions
Eligibility
  • Refund requests must be made within 180 days of purchase
  • Request must be submitted in writing via email
  • Original payment method will be credited
  • No questions asked – we trust your judgment
Processing Time
  • Refund requests are processed within 24-48 hours of receipt
  • Credit card refunds typically appear within 5-7 business days
  • PayPal and other payment methods: 3-5 business days
  • Bank transfers may take up to 10 business days
What Happens After Refund
  • Access to courses and materials will be revoked
  • Any certificates earned will be voided
  • Future consultations will be cancelled
  • You’re welcome to re-purchase at any time
Partial Refunds

For bundled services or annual subscriptions, we offer pro-rated partial refunds based on unused portions of your service, even after the 180-day window has passed.
Questions About Our Refund Policy?
Our customer support team is here to help with any questions about refunds or our services.
Email Support

[email protected]

Phone Support

+61 406 506 625

Our Office

10 Majdal St, Bentleigh East